Gym Order Information & FAQ
Shipping & Processing
Estimated Processing/Lead Times:
1-10 sets = 2-5 business days
11-30 sets = within 10 business days
31+ sets = within 30 business days
Custom Color Orders = within 30 business days
Fiberglass Volume Orders = within 30 business days
We always strive to get your holds shipped as soon as possible and if we can get them out quicker than the estimated time we will. If you have a specific date you need your holds please let us know and we will do our best to accommodate your schedule. If you have any questions please contact us for more information.
We provide the most advanced online ordering experience in the industry. To start your order just visit the quick order form or browse our product catalog. If you have questions about ordering or would like other ordering options please contact us: firstname.lastname@example.org | 330-289-2420.
We accept payment by Visa & MasterCard. You can also apply for a Net 30 payment option.
We keep inventory of our holds in 7 different colors. Unless you specify a color, your holds will be shipped in a random selection of our inventory colors. If you'd like to choose the color of your holds, you can pick from our inventory colors plus 30 additional colors at no extra charge. Keep in mind that orders with specific color requests will take 30-45 days to process.
ADDITIONAL COLOR OPTIONS
Hardware is not included in standard gym orders. However, if you need bolts for your order we offer some of the most competitive prices on the market. You have the option of buying bolts per set, individually and in bulk boxes.
In the off chance you have any issues with our holds we provide a 3 year warranty against defects. Please contact us right away if any issues arise.
If you want to return holds, they must be returned sealed in the original packaging. The customer pays return shipping. **Specific color orders are non-refundable**
What are Rock Candy Holds made of?
Our holds are made from the best and most durable polyurethane available.