Ordering Info

SHIPPING
All orders will be shipped via UPS or USPS. Once your package ships you will receive a tracking notice email from us. Estimated shipping times are listed below

1-5 sets =2-3 Business Days

6-10 Sets = 3-5 Business Days

11-30 Sets= Within 10 Business Days

31+ Sets = Within 30 Business Days

Orders with Specific Colors = Within 30 Business Days

We always work to ship your holds as soon as possible and if we can get them out quicker than the estimated ship time we will. If you have a specific date you need your hold by please let us know and we will work to accomodate your schedule. If you have any questions please contact us for more information.

FREE SHIPPING

Rock Candy Holds offers free shipping on retail orders over $200 within the United States. Free shipping does not apply to orders containing volumes. 

INTERNATIONAL ORDERS
For orders shipping outside of the United States, Please contact info@rockcandyholds.com to place your order.

COLORS

We stock holds in 7 different colors ( Yellow, Orange, Pink, Green, Blue, Purple, Red). Your holds will be shipped in a radom selection of these colors. You can order your holds in a specific color for a 5% charge. We can accommodate most color requests. Keep in mind that orders with color requests will take longer to process.

HARDWARE
The correct length mounting bolts are included in all retail orders for each hold. Extra bolts can also be purchased in the route setting section. Hardware is NOT included with holds purchased at our bulk prices. Bulk customers can order bolts for an additional $3 per set.

PAYMENT

We accept VISA and MASTERCARD online.

GYM ACCOUNTS
Ordering for climbing gym, university or another organization? Contact us to make sure you that you take advantage of all the offers we have available.

BULK ORDERS
If you are planning a large order of holds or have any questions about bulk orders please contact us for pricing.

WARRANTY
We stand behind our products. If at any point you have any trouble with your holds send us an email and we will do everything we can to take care of it.