Order FAQ

Shipping & Processing

All orders will be shipped via UPS or USPS. Once your package ships you will receive a tracking notice email from us. Estimated processing times are listed below:

  • 1-5 sets =2-3 Business Days
  • 6-10 Sets = 3-5 Business Days
  • 11-30 Sets= Within 10 Business Days
  • 31+ Sets = Within 30 Business Days
  • Orders with Specific Colors = Within 30 Business Days

We always work to ship your holds as soon as possible and if we can get them out quicker than the estimated ship time we will. If you have a specific date you need your hold by please let us know and we will work to accommodate your schedule. If you have any questions please contact us for more information.

FREE Shipping

Rock Candy Holds offers free shipping on retail orders over $200 within the United States. Free shipping does not apply to orders containing volumes.

Color Options

We stock holds in 7 different colors ( Yellow, Orange, Pink, Green, Blue, Purple, Red). Your holds will be shipped in a random selection of these colors. You can order your holds in a specific color for a 5% charge, additional color options are available and we can accommodate most color requests. Keep in mind that orders with color requests will take longer to process.

custom color options

Hardware

The correct length mounting bolts are included in all retail orders for each hold. Extra bolts can also be purchased in the route setting section.

Payment

We accept VISA and MASTERCARD online.

Gym Accounts

Ordering for climbing gym, university or another organization? Visit gym.rockcandyholds.com to request a gym account today.

Product Guarantee

We stand behind our products. If at any point you have any trouble with your holds send us an email and we will do everything we can to take care of it.